Terms of Service

Cravio is a B2B platform — every order is placed on behalf of a company, not an individual. Signing up as a buyer requires a valid company with a correct tax ID (OIB). Signing up as a caterer requires a registered business and successful document verification.

Caterer and buyer accounts must be separate logins — the same account can't be both at once.

Orders within a caterer's own instant-confirm limit are processed immediately on submission. Orders above that limit become a quote request, which the caterer accepts, declines, or counters before it becomes a real order.

Each caterer independently sets minimum quantities, notice periods, delivery area, and daily capacity. Cravio checks these conditions automatically on every order.

Prices shown on the platform are the final price the buyer pays. Cravio earns a commission deducted from the amount paid out to the caterer — commission is never added on top of the price a buyer sees.

Cancellation and order-change rules are set by each caterer individually and shown on their profile page before you order. Cravio does not guarantee refunds outside those rules.

A caterer operating through Cravio agrees to:

• Fulfil accepted orders at the agreed time and quality.
• Keep availability, pricing, and capacity information accurate.
• Hold all permits required to prepare and deliver food.

Only a company that actually received an order from that caterer may leave a review. Reviews must be honest and based on real experience — fake or malicious reviews may be removed.

You may not use Cravio to: misrepresent your identity or business, bypass the platform to avoid commission after an order has been initiated through Cravio, or engage in any activity that compromises the security of the platform or other users.

Cravio is an intermediary platform — we facilitate the connection between companies and caterers, but the actual preparation and quality of food is the caterer's responsibility. Cravio is not liable for damages arising from food quality, delivery delays, or other caterer conduct, except to the extent required by Croatian law.

These terms are governed by Croatian law. Disputes are resolved before the competent court in Croatia.

We may update these terms from time to time. Continued use of the platform after a change means you accept the new terms.